13.11.2015: Mapping and improving the Customer Journey
In this lecture you will get to know methods to visualize and analyze your customer’s experience, i.e. all touchpoints your customers have when searching for, buying, using or recommending your business or product: The Customer (Experience) Journey Map.
Who will benefit?
Startups and entrepreneurs with an existing product or business model. Das Projekt Startup Modul wird aus EFRE-Mitteln ko-finanziert.

13:00 – 17:00
,
Trainer/-in: Tobias Göllner